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Security Systems in San Antonio
December 17, 2021

What Should You Do If Your Home Security Alarms Go Off In San Antonio?

An alarm system is intended to protect your home. But what occurs when your home security alarms go off in San Antonio? What are the right steps to take to be certain you and your loved ones are secure?

The most important first step is to remain calm. Know that your 24-hour monitoring specialists are there for you. Then follow these steps to be prepared for any emergency.

Our 24-Hour Specialists Help You Stay Safe

A 24-hour monitoring agent is immediately alerted when your San Antonio home security alarms go off. After a monitoring professional is alerted, they will call you as quickly as possible to determine what triggered your home’s defense. Your system will activate due to a range of emergencies, including:

  • Burglary

  • Flames or smoke from a fire

  • Water infiltration

  • Accidentally setting off alarm

In circumstances when your system was tripped accidentally—like not remembering that your entry-point sensors are switched on when you unlock a door— a monitoring specialist will contact you and find out if assistance is required. Give them your passcode, and they will turn off the alarm.

If you have an urgent situation, your monitoring team member will send out your local emergency services, including police, fire, and EMS, to your home. They can also act as the point of contact if you aren't at home. Your monitoring team can also let first responders know which component was set off, helping them prepare for a potentially hazardous environment. Then the agent will remain on the phone with you to keep you in control and let you know what the next steps should be.

Here’s What You Should Do if Your Alarm Goes Off In San Antonio

Waking up in the wee hours of the morning to an alarm echoing through your house can be incredibly scary—particularly if you aren’t clear as to why it’s occurring. The smartest thing to do is remain calm and take the following actions:

  • Before anything else, get somewhere safe. Round up your loved ones as quick as you can and get into a secure room within your residence or depart the home if needed. It's a natural response to feel like you need to deal with the problem on your own, but this may put you and your family at greater risk. Alternatively, concentrate on trying to keep you and your loved ones protected and let the professionals handle the crisis.

  • Secondly, take advantage of your smartphone’s convenient security app to keep in communication with your monitoring agent. They'll send emergency professionals who will be in transit to your residence in a matter of moments.

  • Third, keep a persistent line of communication with your monitoring team and first responders. You are able to be patched through, so all parties are talking together. Or, if it’s not possible to get a direct call to authorities, you’re still able to obtain updates via text. Even if your dealing with a false alarm, it's wise to keep adequately communicating with everyone involved so you know what to do should a legitimate crisis occur.

Be Prepared For All Security Risks in San Antonio with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems works hard to make sure you and your family are completely protected. With 24-hour monitoring, smart locking systems, and entry-point sensors, your property will turn into the safe haven you intended it to be. Customize your ideal home security package by filling out the form on this page or dial (210) 794-6382 to get started.